Teliax Status

Note: help.teliax.com replaces status.teliax.com

Mon, 19 Apr 2010 17:00:23 -0600

As we have a different ticketing system, we can now provide better updates through our system at help.teliax.com. This status page (at status.teliax.com) will no longer be updated and will eventually be redirected to help.teliax.com.

Resolved: Trouble: Toll-Free Termination - Mesg/OptIcpt

Mon, 22 Mar 2010 10:01:03 -0600

The routing issue regarding toll-free termination has been resolved. We apologize for any trouble this may have caused.

Trouble: Toll-Free Termination - Mesg/OptIcpt

Mon, 22 Mar 2010 08:20:37 -0600

We are experiencing routing trouble with toll-free termination. We are working to resolve this issue as quickly as possible. Users attempting to dial a toll-free number will receive a message/operator intercept and the call will not connect.

Call Routing Issue Resolved

Wed, 17 Mar 2010 12:11:54 -0600

The call routing issue that we experienced earlier today has been resolved. Thank you for your patience.

Call Routing Issue

Wed, 17 Mar 2010 11:22:39 -0600

We are currently experiencing issues with routing of inbound and outbound calls. The problem has been escalated and we are working to resolve it as quickly as possible.

Update: DEN Proxy Outage

Tue, 16 Mar 2010 13:16:35 -0600

The DEN proxy is now operational. We sincerely apologize for the downtime. If you switched to a different proxy, please make sure you switch both your physical device and the Proxy on the Dashboard. We are working to prevent this type of outage in the future.

Den.teliax.net Proxy outage

Tue, 16 Mar 2010 12:34:58 -0600

We are experiencing difficulties on the Denver 2.0 proxy. If you are having any trouble, please register your device to atl.teliax.net, nyc.teliax.net, or lax.teliax.net. We are diligently working to resolve the issue and will update this status page periodically. Thank you for your patience.

Resolved: Trouble: Dallas Area Inbound - Recording/OpIcpt

Tue, 16 Feb 2010 21:10:36 -0700

Service to DIDs in the Dallas/Fort Worth area has been restored.

Trouble: Dallas Area Inbound - Recording/OpIcpt

Tue, 16 Feb 2010 16:43:00 -0700

This is unconfirmed from our carrier, however several Dallas-area DIDs are not being handed off to our network. Customers may hear a recording or operator intercept (three tones and message) instead of a completed call. We have opened a ticket with our origination provider in this area and will post status updates as we have them.

General Status

Mon, 15 Feb 2010 13:06:45 -0700

All systems are currently 100% operational. The trouble seen late Thursday was resolved as of Thursday evening.

Update: Trouble: Network Outage

Thu, 11 Feb 2010 16:36:11 -0700

All inbound/outbound on Dashboard is working at this time, we are working on the Legacy proxies now. ETR less than 15 minutes.

Trouble: Network Outage

Thu, 11 Feb 2010 15:35:04 -0700

We are currently experiencing a partial network outage on Legacy proxies and some Dashboard proxies. We are working to resolve this as quickly as possible.

Resolved: Trouble: DEN Proxy

Wed, 10 Feb 2010 09:21:49 -0700

As of 0730MST, all services on the DEN proxy have been restored. We sincerely apologize for any inconvenience this may have caused.

Trouble: DEN.net Proxy

Wed, 10 Feb 2010 06:13:06 -0700

We are currently experiencing trouble with the den.teliax.net proxy. Calls routed to and from this proxy will not connect. We are working to resolve the trouble as quickly as possible but currently have no ETR. Please use one of the other 3 proxies in the meantime and check back for updates.

We appreciate your patience as we work to resolve this issue.

RESOLVED Trouble: Busies/OpIcpt in ATL market

Wed, 20 Jan 2010 16:40:22 -0700

Start Date/Time: 1/19/2010 14:00 GMT
End Date/Time: 1/20/2010 21:30 GMT

Impact Area: Atlanta, GA Market

Summary: Inbound carrier experienced capacity in the Atlanta market
Additional overflow was ordered and
implemented to provide extra capacity. Provider will continue to monitor
the traffic.

CONT Trouble: Busies/OpIcpt in ATL market

Wed, 20 Jan 2010 15:45:21 -0700

Start Date/Time: 1/19/2010 14:00 GMT
End Date/Time: Ongoing

Symptom: Busy signal, Operator recording

Impact Area: Atlanta, GA Market

Estimated repair time: N/A

Summary: One of our inbound carriers is currently experiencing
blocking/capacity in the Atlanta market for certain DIDs.
Customer may experience busies or an operator intercept message. They are currently working to get overflow in place. We currently have no ETR.

Trouble: Busies/OpIcpt in ATL market

Tue, 19 Jan 2010 15:17:35 -0700

Start Date/Time: 1/19/2010 14:00 GMT
End Date/Time: Ongoing

Symptom: Busy signal

Impact Area: Atlanta Market

Summary: One of our termination providers is currently experiencing blocking in the Atlanta Market.
Reports of Busies or Operator Intercept message.

New LNP Helpdesk Hours

Wed, 06 Jan 2010 11:00:57 -0700

Starting Monday, January 18th, the LNP helpdesk hours will be from 1pm to 6pm, Monday through Thursday, Mountain Standard Time.

New LNP requests can still be sent to ports@teliax.com and will be processed within 24 hours. The Teliax Support Team hours will not change (6a-6p, M-F, MST) and the Support Team will be able to answer basic questions including status updates.

Please contact support@teliax.com with any questions.

Teliax Holiday Schedule

Tue, 22 Dec 2009 09:19:49 -0700

The Teliax offices will be closed on the following days:

Thursday, December 24th, 2009

Friday, December 25th, 2009

Friday, January 1st, 2010

Please send all support requests to support@teliax.com, and enjoy your holidays.

Resolved: Trouble: Inbound DIDs in SE US

Thu, 17 Dec 2009 17:20:05 -0700

The trouble affecting some DIDs in the southeast US has been resolved at this time. No further impact is expected. We apologize for any inconvenience this may have caused you.