Teliax Status

Trouble: Inbound DIDs in SE US

One of our Local Inbound carriers has informed us of a problem with some numbers in certain markets in the southeastern United States:

Start Date/Time: 12/17/2009 16:33 GMT
End Date/Time: Ongoing

Device affected: Co-carrier Facilities

Symptom: Busy signal, Market call success rate below 70%

Impact Area: Parts of AL-GA-NC-SC-TN-Tier2and3 Tier: 2

Estimated repair time: No ETR at this time.

Summary: Level 3 is currently experiencing a Multi - Market issue that is
affecting inbound calls. No ETR at this time, updates to follow.

Your service may be impacted by this outage. We will post updates when we have them.

Inbound/Outbound Call Routing

Hello everyone,

There was a problem with one of the databases that handles inbound call routing. This is unrelated to the issues experienced on Friday afternoon. Some users experienced error/operator messages on inbound and/or outbound calls. The issue has been isolated and resolved and the engineering team is working to prevent a recurrence of this issue.

All services are go green.

Thank you for your patience and understanding during this outage. We work hard to prevent instances like this from happening.

A power failure caused some critical network components to be shut down. Some services were down for longer than others, and certain core components were affected by the failure.

We are working to prevent a recurrence of such an event in the future. At this time, all services are operational. We will be monitoring all services in the immediate future for any abnormal operation.

Again, we sincerely apologize and ask your understanding in this situation.

#2 - Update to Network Outage

Service has been restored to the Legacy proxies. At this time, all services are operational. If calls are not completing, please reset/reload your equipment for a fresh registration and try again.

Update to Network Outage

Dashboard is operational at this time. Legacy proxies CO1-3 are currently not operational. We are working to resolve this as quickly as possible.

Update

We have identified the core problem and are working to restore service levels ASAP. ETR is less than 30 minutes. We sincerely apologize and appreciate your patience and understanding in this matter.

Major network outage

We have experienced a major network outage and are currently working as quickly as possible to restore service. Updates will be posted here shortly.

Multiple cable faults have occurred on the China-US Segment N. The Cable ship is expected to be at first fault today (December 1) with Western failure completed December 1. Remaining Segment N faults expected to be completed by next weekend. Expect outages & blocking to China, Japan, Korea, Malaysia, Mongolia, Philippines, Singapore and Vietnam. While Teliax is making all efforts to complete maximum volume of calls, we would nonetheless like to draw your attention to this event.

I’m the official King of the Snow Day here in the Teliax office…please be patient, I’ll do my best to get to every single one of you in a timely manner. If your issue is non-urgent, please send a ticket to support@teliax.com. If your matter is very urgent, please send me a doubleshot-in-the-dark with your request so I can keep up.

Denver is expecting heavy snow and travel may be difficult. We’ll still be here tomorrow, but we might not be at full force. If call hold times seem higher than average, blame it on the snow (and submit a support request via help.teliax.com.)