Teliax Status

Update: Trouble: Network Outage

All inbound/outbound on Dashboard is working at this time, we are working on the Legacy proxies now. ETR less than 15 minutes.

Trouble: Network Outage

We are currently experiencing a partial network outage on Legacy proxies and some Dashboard proxies. We are working to resolve this as quickly as possible.

Resolved: Trouble: DEN Proxy

As of 0730MST, all services on the DEN proxy have been restored. We sincerely apologize for any inconvenience this may have caused.

Trouble: DEN.net Proxy

We are currently experiencing trouble with the den.teliax.net proxy. Calls routed to and from this proxy will not connect. We are working to resolve the trouble as quickly as possible but currently have no ETR. Please use one of the other 3 proxies in the meantime and check back for updates.

We appreciate your patience as we work to resolve this issue.

RESOLVED Trouble: Busies/OpIcpt in ATL market

Start Date/Time: 1/19/2010 14:00 GMT 
End Date/Time: 1/20/2010 21:30 GMT

Impact Area: Atlanta, GA Market

Summary:  Inbound carrier experienced capacity in the Atlanta market 
Additional overflow was ordered and 
implemented to provide extra capacity. Provider will continue to monitor 
the traffic.

CONT Trouble: Busies/OpIcpt in ATL market

Start Date/Time: 1/19/2010 14:00 GMT 
End Date/Time: Ongoing

Symptom: Busy signal, Operator recording

Impact Area: Atlanta, GA Market

Estimated repair time: N/A

Summary: One of our inbound carriers is currently experiencing 
blocking/capacity in the Atlanta market for certain DIDs.
Customer may experience busies or an operator intercept message. They are currently working to get overflow in place. We currently have no ETR.

Trouble: Busies/OpIcpt in ATL market

Start Date/Time: 1/19/2010 14:00 GMT 
End Date/Time: Ongoing

Symptom: Busy signal

Impact Area: Atlanta Market

Summary: One of our termination providers is currently experiencing blocking in the Atlanta Market.
Reports of Busies or Operator Intercept message.

New LNP Helpdesk Hours

Starting Monday, January 18th, the LNP helpdesk hours will be from 1pm to 6pm, Monday through Thursday, Mountain Standard Time.

New LNP requests can still be sent to ports@teliax.com and will be processed within 24 hours. The Teliax Support Team hours will not change (6a-6p, M-F, MST) and the Support Team will be able to answer basic questions including status updates.

Please contact support@teliax.com with any questions.

Teliax Holiday Schedule

The Teliax offices will be closed on the following days:

Thursday, December 24th, 2009

Friday, December 25th, 2009

Friday, January 1st, 2010

Please send all support requests to support@teliax.com, and enjoy your holidays.

Resolved: Trouble: Inbound DIDs in SE US

The trouble affecting some DIDs in the southeast US has been resolved at this time. No further impact is expected. We apologize for any inconvenience this may have caused you.