Teliax Status

New LNP Helpdesk Hours

Starting Monday, January 18th, the LNP helpdesk hours will be from 1pm to 6pm, Monday through Thursday, Mountain Standard Time.

New LNP requests can still be sent to ports@teliax.com and will be processed within 24 hours. The Teliax Support Team hours will not change (6a-6p, M-F, MST) and the Support Team will be able to answer basic questions including status updates.

Please contact support@teliax.com with any questions.

Teliax Holiday Schedule

The Teliax offices will be closed on the following days:

Thursday, December 24th, 2009

Friday, December 25th, 2009

Friday, January 1st, 2010

Please send all support requests to support@teliax.com, and enjoy your holidays.

Resolved: Trouble: Inbound DIDs in SE US

The trouble affecting some DIDs in the southeast US has been resolved at this time. No further impact is expected. We apologize for any inconvenience this may have caused you.

Trouble: Inbound DIDs in SE US

One of our Local Inbound carriers has informed us of a problem with some numbers in certain markets in the southeastern United States:

Start Date/Time: 12/17/2009 16:33 GMT
End Date/Time: Ongoing

Device affected: Co-carrier Facilities

Symptom: Busy signal, Market call success rate below 70%

Impact Area: Parts of AL-GA-NC-SC-TN-Tier2and3 Tier: 2

Estimated repair time: No ETR at this time.

Summary: Level 3 is currently experiencing a Multi - Market issue that is
affecting inbound calls. No ETR at this time, updates to follow.

Your service may be impacted by this outage. We will post updates when we have them.

Inbound/Outbound Call Routing

Hello everyone,

There was a problem with one of the databases that handles inbound call routing. This is unrelated to the issues experienced on Friday afternoon. Some users experienced error/operator messages on inbound and/or outbound calls. The issue has been isolated and resolved and the engineering team is working to prevent a recurrence of this issue.

All services are go green.

Thank you for your patience and understanding during this outage. We work hard to prevent instances like this from happening.

A power failure caused some critical network components to be shut down. Some services were down for longer than others, and certain core components were affected by the failure.

We are working to prevent a recurrence of such an event in the future. At this time, all services are operational. We will be monitoring all services in the immediate future for any abnormal operation.

Again, we sincerely apologize and ask your understanding in this situation.

#2 - Update to Network Outage

Service has been restored to the Legacy proxies. At this time, all services are operational. If calls are not completing, please reset/reload your equipment for a fresh registration and try again.

Update to Network Outage

Dashboard is operational at this time. Legacy proxies CO1-3 are currently not operational. We are working to resolve this as quickly as possible.

Update

We have identified the core problem and are working to restore service levels ASAP. ETR is less than 30 minutes. We sincerely apologize and appreciate your patience and understanding in this matter.

Major network outage

We have experienced a major network outage and are currently working as quickly as possible to restore service. Updates will be posted here shortly.