December 2009
10 posts
Teliax Holiday Schedule
The Teliax offices will be closed on the following days:
Thursday, December 24th, 2009
Friday, December 25th, 2009
Friday, January 1st, 2010
Please send all support requests to support@teliax.com, and enjoy your holidays.
Resolved: Trouble: Inbound DIDs in SE US
The trouble affecting some DIDs in the southeast US has been resolved at this time. No further impact is expected. We apologize for any inconvenience this may have caused you.
Trouble: Inbound DIDs in SE US
One of our Local Inbound carriers has informed us of a problem with some numbers in certain markets in the southeastern United States:
Start Date/Time: 12/17/2009 16:33 GMT End Date/Time: Ongoing
Device affected: Co-carrier Facilities
Symptom: Busy signal, Market call success rate below 70%
Impact Area: Parts of AL-GA-NC-SC-TN-Tier2and3 Tier: 2
Estimated repair time: No ETR at this...
Inbound/Outbound Call Routing
Hello everyone,
There was a problem with one of the databases that handles inbound call routing. This is unrelated to the issues experienced on Friday afternoon. Some users experienced error/operator messages on inbound and/or outbound calls. The issue has been isolated and resolved and the engineering team is working to prevent a recurrence of this issue.
All services are go green.
Thank you for your patience and understanding during this outage. We work hard to prevent instances like this from happening.
A power failure caused some critical network components to be shut down. Some services were down for longer than others, and certain core components were affected by the failure.
We are working to prevent a recurrence of such an event in the future. At this time, all...
#2 - Update to Network Outage
Service has been restored to the Legacy proxies. At this time, all services are operational. If calls are not completing, please reset/reload your equipment for a fresh registration and try again.
Update to Network Outage
Dashboard is operational at this time. Legacy proxies CO1-3 are currently not operational. We are working to resolve this as quickly as possible.
Update
We have identified the core problem and are working to restore service levels ASAP. ETR is less than 30 minutes. We sincerely apologize and appreciate your patience and understanding in this matter.
Major network outage
We have experienced a major network outage and are currently working as quickly as possible to restore service. Updates will be posted here shortly.
Multiple cable faults have occurred on the China-US Segment N. The Cable ship is expected to be at first fault today (December 1) with Western failure completed December 1. Remaining Segment N faults expected to be completed by next weekend. Expect outages & blocking to China, Japan, Korea, Malaysia, Mongolia, Philippines, Singapore and Vietnam. While Teliax is making all efforts to...