October 2009
16 posts
I’m the official King of the Snow Day here in the Teliax office…please be patient, I’ll do my best to get to every single one of you in a timely manner. If your issue is non-urgent, please send a ticket to support@teliax.com. If your matter is very urgent, please send me a doubleshot-in-the-dark with your request so I can keep up.
Denver is expecting heavy snow and travel may be difficult. We’ll still be here tomorrow, but we might not be at full force. If call hold times seem higher than average, blame it on the snow (and submit a support request via help.teliax.com.)
Our ticketing system at help.teliax.com is experiencing some slowness. The tenderapp team at #entp is working to get this fixed.
Good news, everyone! We’re almost finished with Caller ID Name support for certain numbers. We’ll be doing some updates in the coming weeks to add caller ID name where we can.
The billing pages on Dashboard have been restored to full functionality.
There may be some trouble with the billing page returning an HTTP/500 on the Dashboard. We’re working to fix this ASAP.
Our network transport partner in Atlanta has informed us that all issues in the Atlanta area are resolved at this time. If you are unable to send or receive calls, please reload/reboot your phone system or device and try again. If you are still experiencing trouble, please contact Teliax Support.
The ATL POP is back in service. We will continue to monitor and update this page with any news.
Our network transport partner in Atlanta is experiencing a major outage. They are working tor resolve the issue as quickly as possible. It’s extremely likely that many ISPs are down in the area as well - check your Internet connection and contact your ISP if it is down.
Trouble on the ATL proxies related to a provider outage. We are working to resolve this as quickly as possible. Stay tuned for updates.
Trouble with DTMF? Check out this KB article. Still having trouble after trying this? Send us a support ticket. Feedback is appreciated! http://help.teliax.com/faqs/support-2/dtmf-help
The ATL proxy is now reachable, we are continuing to monitor and will report any new issues. We deeply apologize for any inconvenience this may have caused.
The ATL proxy has lost network connectivity. We are currently working to resolve the problem, however there is no current ETR. Updates will be posted here when we have them.
On Sunday, October 11th, we will be performing maintenance in the early morning on the fax.teliax.net proxy. Little to no impact is expected.
Network-impacting maintenance went well. If you are having trouble with inbound calls, please make sure you are registered.
DEN and LAX ringback were fixed in maintenance last night.