April 2010
1 post
Note: help.teliax.com replaces status.teliax.com
As we have a different ticketing system, we can now provide better updates through our system at help.teliax.com. This status page (at status.teliax.com) will no longer be updated and will eventually be redirected to help.teliax.com.
March 2010
6 posts
Resolved: Trouble: Toll-Free Termination -...
The routing issue regarding toll-free termination has been resolved. We apologize for any trouble this may have caused.
Trouble: Toll-Free Termination - Mesg/OptIcpt
We are experiencing routing trouble with toll-free termination. We are working to resolve this issue as quickly as possible. Users attempting to dial a toll-free number will receive a message/operator intercept and the call will not connect.
Call Routing Issue Resolved
The call routing issue that we experienced earlier today has been resolved. Thank you for your patience.
Call Routing Issue
We are currently experiencing issues with routing of inbound and outbound calls. The problem has been escalated and we are working to resolve it as quickly as possible.
Update: DEN Proxy Outage
The DEN proxy is now operational. We sincerely apologize for the downtime. If you switched to a different proxy, please make sure you switch both your physical device and the Proxy on the Dashboard. We are working to prevent this type of outage in the future.
Den.teliax.net Proxy outage
We are experiencing difficulties on the Denver 2.0 proxy. If you are having any trouble, please register your device to atl.teliax.net, nyc.teliax.net, or lax.teliax.net. We are diligently working to resolve the issue and will update this status page periodically. Thank you for your patience.
February 2010
7 posts
Resolved: Trouble: Dallas Area Inbound -...
Service to DIDs in the Dallas/Fort Worth area has been restored.
Trouble: Dallas Area Inbound - Recording/OpIcpt
This is unconfirmed from our carrier, however several Dallas-area DIDs are not being handed off to our network. Customers may hear a recording or operator intercept (three tones and message) instead of a completed call. We have opened a ticket with our origination provider in this area and will post status updates as we have them.
General Status
All systems are currently 100% operational. The trouble seen late Thursday was resolved as of Thursday evening.
Update: Trouble: Network Outage
All inbound/outbound on Dashboard is working at this time, we are working on the Legacy proxies now. ETR less than 15 minutes.
Trouble: Network Outage
We are currently experiencing a partial network outage on Legacy proxies and some Dashboard proxies. We are working to resolve this as quickly as possible.
Resolved: Trouble: DEN Proxy
As of 0730MST, all services on the DEN proxy have been restored. We sincerely apologize for any inconvenience this may have caused.
Trouble: DEN.net Proxy
We are currently experiencing trouble with the den.teliax.net proxy. Calls routed to and from this proxy will not connect. We are working to resolve the trouble as quickly as possible but currently have no ETR. Please use one of the other 3 proxies in the meantime and check back for updates.
We appreciate your patience as we work to resolve this issue.
January 2010
4 posts
RESOLVED Trouble: Busies/OpIcpt in ATL market
Start Date/Time: 1/19/2010 14:00 GMT End Date/Time: 1/20/2010 21:30 GMT
Impact Area: Atlanta, GA Market
Summary: Inbound carrier experienced capacity in the Atlanta market Additional overflow was ordered and implemented to provide extra capacity. Provider will continue to monitor the traffic.
CONT Trouble: Busies/OpIcpt in ATL market
Start Date/Time: 1/19/2010 14:00 GMT End Date/Time: Ongoing
Symptom: Busy signal, Operator recording
Impact Area: Atlanta, GA Market
Estimated repair time: N/A
Summary: One of our inbound carriers is currently experiencing blocking/capacity in the Atlanta market for certain DIDs. Customer may experience busies or an operator intercept message. They are currently working to get overflow...
Trouble: Busies/OpIcpt in ATL market
Start Date/Time: 1/19/2010 14:00 GMT End Date/Time: Ongoing
Symptom: Busy signal
Impact Area: Atlanta Market
Summary: One of our termination providers is currently experiencing blocking in the Atlanta Market. Reports of Busies or Operator Intercept message.
New LNP Helpdesk Hours
Starting Monday, January 18th, the LNP helpdesk hours will be from 1pm to 6pm, Monday through Thursday, Mountain Standard Time.
New LNP requests can still be sent to ports@teliax.com and will be processed within 24 hours. The Teliax Support Team hours will not change (6a-6p, M-F, MST) and the Support Team will be able to answer basic questions including status updates.
Please contact...
December 2009
10 posts
Teliax Holiday Schedule
The Teliax offices will be closed on the following days:
Thursday, December 24th, 2009
Friday, December 25th, 2009
Friday, January 1st, 2010
Please send all support requests to support@teliax.com, and enjoy your holidays.
Resolved: Trouble: Inbound DIDs in SE US
The trouble affecting some DIDs in the southeast US has been resolved at this time. No further impact is expected. We apologize for any inconvenience this may have caused you.
Trouble: Inbound DIDs in SE US
One of our Local Inbound carriers has informed us of a problem with some numbers in certain markets in the southeastern United States:
Start Date/Time: 12/17/2009 16:33 GMT End Date/Time: Ongoing
Device affected: Co-carrier Facilities
Symptom: Busy signal, Market call success rate below 70%
Impact Area: Parts of AL-GA-NC-SC-TN-Tier2and3 Tier: 2
Estimated repair time: No ETR at this...
Inbound/Outbound Call Routing
Hello everyone,
There was a problem with one of the databases that handles inbound call routing. This is unrelated to the issues experienced on Friday afternoon. Some users experienced error/operator messages on inbound and/or outbound calls. The issue has been isolated and resolved and the engineering team is working to prevent a recurrence of this issue.
All services are go green.
Thank you for your patience and understanding during this outage. We work hard to prevent instances like this from happening.
A power failure caused some critical network components to be shut down. Some services were down for longer than others, and certain core components were affected by the failure.
We are working to prevent a recurrence of such an event in the future. At this time, all...
#2 - Update to Network Outage
Service has been restored to the Legacy proxies. At this time, all services are operational. If calls are not completing, please reset/reload your equipment for a fresh registration and try again.
Update to Network Outage
Dashboard is operational at this time. Legacy proxies CO1-3 are currently not operational. We are working to resolve this as quickly as possible.
Update
We have identified the core problem and are working to restore service levels ASAP. ETR is less than 30 minutes. We sincerely apologize and appreciate your patience and understanding in this matter.
Major network outage
We have experienced a major network outage and are currently working as quickly as possible to restore service. Updates will be posted here shortly.
Multiple cable faults have occurred on the China-US Segment N. The Cable ship is expected to be at first fault today (December 1) with Western failure completed December 1. Remaining Segment N faults expected to be completed by next weekend. Expect outages & blocking to China, Japan, Korea, Malaysia, Mongolia, Philippines, Singapore and Vietnam. While Teliax is making all efforts to...
October 2009
16 posts
I’m the official King of the Snow Day here in the Teliax office…please be patient, I’ll do my best to get to every single one of you in a timely manner. If your issue is non-urgent, please send a ticket to support@teliax.com. If your matter is very urgent, please send me a doubleshot-in-the-dark with your request so I can keep up.
Denver is expecting heavy snow and travel may be difficult. We’ll still be here tomorrow, but we might not be at full force. If call hold times seem higher than average, blame it on the snow (and submit a support request via help.teliax.com.)
Our ticketing system at help.teliax.com is experiencing some slowness. The tenderapp team at #entp is working to get this fixed.
Good news, everyone! We’re almost finished with Caller ID Name support for certain numbers. We’ll be doing some updates in the coming weeks to add caller ID name where we can.
The billing pages on Dashboard have been restored to full functionality.
There may be some trouble with the billing page returning an HTTP/500 on the Dashboard. We’re working to fix this ASAP.
Our network transport partner in Atlanta has informed us that all issues in the Atlanta area are resolved at this time. If you are unable to send or receive calls, please reload/reboot your phone system or device and try again. If you are still experiencing trouble, please contact Teliax Support.
The ATL POP is back in service. We will continue to monitor and update this page with any news.
Our network transport partner in Atlanta is experiencing a major outage. They are working tor resolve the issue as quickly as possible. It’s extremely likely that many ISPs are down in the area as well - check your Internet connection and contact your ISP if it is down.
Trouble on the ATL proxies related to a provider outage. We are working to resolve this as quickly as possible. Stay tuned for updates.
Trouble with DTMF? Check out this KB article. Still having trouble after trying this? Send us a support ticket. Feedback is appreciated! http://help.teliax.com/faqs/support-2/dtmf-help
The ATL proxy is now reachable, we are continuing to monitor and will report any new issues. We deeply apologize for any inconvenience this may have caused.
The ATL proxy has lost network connectivity. We are currently working to resolve the problem, however there is no current ETR. Updates will be posted here when we have them.
On Sunday, October 11th, we will be performing maintenance in the early morning on the fax.teliax.net proxy. Little to no impact is expected.
Network-impacting maintenance went well. If you are having trouble with inbound calls, please make sure you are registered.
DEN and LAX ringback were fixed in maintenance last night.
Working out an issue with DEN ringback. If it’s not there right now, don’t worry about it. We’re working on this.
September 2009
4 posts
On Saturday/Sunday October 3rd/4th, we will be performing maintenance on our network overnight. The Dashboard platform will be temporarily unavailable during the maintenance, scheduled between 1am-4am. We will be working to make sure this downtime is as short as possible.
Are you using a Linksys device and experiencing poor call quality? You need to set your RTP Packet Size to .020 on the SIP tab of your Linksys/Sipura device.
Dear Everyone,
If your inbound DTMF isn’t working, try switching it to rfc2833.
August 2009
17 posts
Dashboard backend is speedy as ever. Sorry for any inconvenience.
The backend for the Dashboard is running a bit slow right now, so your requests may take a while to process. We’re working on speeding things up…