Teliax Status

Updates on the condition of and changes to the Teliax network.

Jan 20

RESOLVED Trouble: Busies/OpIcpt in ATL market

Start Date/Time: 1/19/2010 14:00 GMT 
End Date/Time: 1/20/2010 21:30 GMT

Impact Area: Atlanta, GA Market

Summary:  Inbound carrier experienced capacity in the Atlanta market 
Additional overflow was ordered and 
implemented to provide extra capacity. Provider will continue to monitor 
the traffic.


CONT Trouble: Busies/OpIcpt in ATL market

Start Date/Time: 1/19/2010 14:00 GMT 
End Date/Time: Ongoing

Symptom: Busy signal, Operator recording

Impact Area: Atlanta, GA Market

Estimated repair time: N/A

Summary: One of our inbound carriers is currently experiencing 
blocking/capacity in the Atlanta market for certain DIDs.
Customer may experience busies or an operator intercept message. They are currently working to get overflow in place. We currently have no ETR.


Jan 19

Trouble: Busies/OpIcpt in ATL market

Start Date/Time: 1/19/2010 14:00 GMT 
End Date/Time: Ongoing

Symptom: Busy signal

Impact Area: Atlanta Market

Summary: One of our termination providers is currently experiencing blocking in the Atlanta Market.
Reports of Busies or Operator Intercept message.


Jan 6

New LNP Helpdesk Hours

Starting Monday, January 18th, the LNP helpdesk hours will be from 1pm to 6pm, Monday through Thursday, Mountain Standard Time.

New LNP requests can still be sent to ports@teliax.com and will be processed within 24 hours. The Teliax Support Team hours will not change (6a-6p, M-F, MST) and the Support Team will be able to answer basic questions including status updates.

Please contact support@teliax.com with any questions.


Dec 22

Teliax Holiday Schedule

The Teliax offices will be closed on the following days:

Thursday, December 24th, 2009

Friday, December 25th, 2009

Friday, January 1st, 2010

Please send all support requests to support@teliax.com, and enjoy your holidays.


Dec 17

Resolved: Trouble: Inbound DIDs in SE US

The trouble affecting some DIDs in the southeast US has been resolved at this time. No further impact is expected. We apologize for any inconvenience this may have caused you.


Trouble: Inbound DIDs in SE US

One of our Local Inbound carriers has informed us of a problem with some numbers in certain markets in the southeastern United States:

Start Date/Time: 12/17/2009 16:33 GMT
End Date/Time: Ongoing

Device affected: Co-carrier Facilities

Symptom: Busy signal, Market call success rate below 70%

Impact Area: Parts of AL-GA-NC-SC-TN-Tier2and3 Tier: 2

Estimated repair time: No ETR at this time.

Summary: Level 3 is currently experiencing a Multi - Market issue that is
affecting inbound calls. No ETR at this time, updates to follow.

Your service may be impacted by this outage. We will post updates when we have them.


Dec 14

Inbound/Outbound Call Routing

Hello everyone,

There was a problem with one of the databases that handles inbound call routing. This is unrelated to the issues experienced on Friday afternoon. Some users experienced error/operator messages on inbound and/or outbound calls. The issue has been isolated and resolved and the engineering team is working to prevent a recurrence of this issue.


Dec 11

All services are go green.

Thank you for your patience and understanding during this outage. We work hard to prevent instances like this from happening.

A power failure caused some critical network components to be shut down. Some services were down for longer than others, and certain core components were affected by the failure.

We are working to prevent a recurrence of such an event in the future. At this time, all services are operational. We will be monitoring all services in the immediate future for any abnormal operation.

Again, we sincerely apologize and ask your understanding in this situation.


#2 - Update to Network Outage

Service has been restored to the Legacy proxies. At this time, all services are operational. If calls are not completing, please reset/reload your equipment for a fresh registration and try again.


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