Teliax Status

Feb 16

Resolved: Trouble: Dallas Area Inbound - Recording/OpIcpt

Service to DIDs in the Dallas/Fort Worth area has been restored.

Trouble: Dallas Area Inbound - Recording/OpIcpt

This is unconfirmed from our carrier, however several Dallas-area DIDs are not being handed off to our network. Customers may hear a recording or operator intercept (three tones and message) instead of a completed call. We have opened a ticket with our origination provider in this area and will post status updates as we have them.

Feb 15

General Status

All systems are currently 100% operational. The trouble seen late Thursday was resolved as of Thursday evening.

Feb 11

Update: Trouble: Network Outage

All inbound/outbound on Dashboard is working at this time, we are working on the Legacy proxies now. ETR less than 15 minutes.

Trouble: Network Outage

We are currently experiencing a partial network outage on Legacy proxies and some Dashboard proxies. We are working to resolve this as quickly as possible.

Feb 10

Resolved: Trouble: DEN Proxy

As of 0730MST, all services on the DEN proxy have been restored. We sincerely apologize for any inconvenience this may have caused.

Trouble: DEN.net Proxy

We are currently experiencing trouble with the den.teliax.net proxy. Calls routed to and from this proxy will not connect. We are working to resolve the trouble as quickly as possible but currently have no ETR. Please use one of the other 3 proxies in the meantime and check back for updates.

We appreciate your patience as we work to resolve this issue.

Jan 20

RESOLVED Trouble: Busies/OpIcpt in ATL market

Start Date/Time: 1/19/2010 14:00 GMT
End Date/Time: 1/20/2010 21:30 GMT

Impact Area: Atlanta, GA Market

Summary: Inbound carrier experienced capacity in the Atlanta market
Additional overflow was ordered and
implemented to provide extra capacity. Provider will continue to monitor
the traffic.

CONT Trouble: Busies/OpIcpt in ATL market

Start Date/Time: 1/19/2010 14:00 GMT
End Date/Time: Ongoing

Symptom: Busy signal, Operator recording

Impact Area: Atlanta, GA Market

Estimated repair time: N/A

Summary: One of our inbound carriers is currently experiencing
blocking/capacity in the Atlanta market for certain DIDs.
Customer may experience busies or an operator intercept message. They are currently working to get overflow in place. We currently have no ETR.

Jan 19

Trouble: Busies/OpIcpt in ATL market