Start Date/Time: 1/19/2010 14:00 GMT
End Date/Time: 1/20/2010 21:30 GMT
Impact Area: Atlanta, GA Market
Summary: Inbound carrier experienced capacity in the Atlanta market
Additional overflow was ordered and
implemented to provide extra capacity. Provider will continue to monitor
the traffic.
Start Date/Time: 1/19/2010 14:00 GMT
End Date/Time: Ongoing
Symptom: Busy signal, Operator recording
Impact Area: Atlanta, GA Market
Estimated repair time: N/A
Summary: One of our inbound carriers is currently experiencing
blocking/capacity in the Atlanta market for certain DIDs.
Customer may experience busies or an operator intercept message. They are currently working to get overflow in place. We currently have no ETR.
Start Date/Time: 1/19/2010 14:00 GMT
End Date/Time: Ongoing
Symptom: Busy signal
Impact Area: Atlanta Market
Summary: One of our termination providers is currently experiencing blocking in the Atlanta Market.
Reports of Busies or Operator Intercept message.
Starting Monday, January 18th, the LNP helpdesk hours will be from 1pm to 6pm, Monday through Thursday, Mountain Standard Time.
New LNP requests can still be sent to ports@teliax.com and will be processed within 24 hours. The Teliax Support Team hours will not change (6a-6p, M-F, MST) and the Support Team will be able to answer basic questions including status updates.
Please contact support@teliax.com with any questions.
The Teliax offices will be closed on the following days:
Thursday, December 24th, 2009
Friday, December 25th, 2009
Friday, January 1st, 2010
Please send all support requests to support@teliax.com, and enjoy your holidays.
The trouble affecting some DIDs in the southeast US has been resolved at this time. No further impact is expected. We apologize for any inconvenience this may have caused you.
One of our Local Inbound carriers has informed us of a problem with some numbers in certain markets in the southeastern United States:
Start Date/Time: 12/17/2009 16:33 GMT
End Date/Time: Ongoing
Device affected: Co-carrier Facilities
Symptom: Busy signal, Market call success rate below 70%
Impact Area: Parts of AL-GA-NC-SC-TN-Tier2and3 Tier: 2
Estimated repair time: No ETR at this time.
Summary: Level 3 is currently experiencing a Multi - Market issue that is
affecting inbound calls. No ETR at this time, updates to follow.
Your service may be impacted by this outage. We will post updates when we have them.
Hello everyone,
There was a problem with one of the databases that handles inbound call routing. This is unrelated to the issues experienced on Friday afternoon. Some users experienced error/operator messages on inbound and/or outbound calls. The issue has been isolated and resolved and the engineering team is working to prevent a recurrence of this issue.
Thank you for your patience and understanding during this outage. We work hard to prevent instances like this from happening.
A power failure caused some critical network components to be shut down. Some services were down for longer than others, and certain core components were affected by the failure.
We are working to prevent a recurrence of such an event in the future. At this time, all services are operational. We will be monitoring all services in the immediate future for any abnormal operation.
Again, we sincerely apologize and ask your understanding in this situation.
Service has been restored to the Legacy proxies. At this time, all services are operational. If calls are not completing, please reset/reload your equipment for a fresh registration and try again.
